PilferageProperty Missing from Checked Baggage Zambezi Airlines is only responsible for items missing from checked baggage while it was in the possession of the airline. Pilferage is to be reported at the time of arrival ( before you leave the airport) to our handling agent and you must complete a Property Irregularity Report, which will be supplied by the Zambezi Airlines staff or handling agent. The handling agent will arrange to weigh your checked baggage in order to establish the weight of the missing items as compensation is paid on the basis of weight and not the value of the missing items. The liability for baggage loss, damage or pilferage is limited to U.S.$20.00 per kilo for checked baggage. We cannot entertain any claims made for pilferage made after you leave the baggage/customs area of the airport arrival hall. Important: Zambezi Airlines assume no liability for loss, damage or delay to money, jewellery, perishables, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artefacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers). Some Household Insurance will cover valuable items and items stolen in transit or you may need to purchase special Travel Insurance. It is your responsibility to arrange such cover. Download Baggage Claim FormComplete form and email to: Or print out form and Post/Deliver to: Customer Relations Manager
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