Damaged Baggage

If your luggage has been damaged, you must notify a Zambezi Airlines Representative before leaving the airport as this substantiates that the damage occurred while in our care. Based on the extent of your damage, we will take a report. A written claim must be submitted within seven (7) days.

Please note: Zambezi Airlines assumes no liability for damage such as scratches, scuffs, dents, cuts, wheels, handles, pockets, locks, zippers, pull straps, or damage due to over-packing, manufacturer's defects and as a result of the bag's contents. Additionally, the airline is not liable for any damage resulting from inspections by the authorities responsible for security screening.

Zambezi Airlines will not accept claim for damage (to repair and replace) if the baggage tagged is "Limited Release Tag"; also, damage resulting from over-packing or over weight will not be covered (own risk).

When filing a Baggage Claim you are required to submit your Property Irregularity Report (PIR) which will be supplied by the Zambezi Airlines staff or handling agent, Claim Form (see download link below) , copy of your boarding pass and baggage tags. The time bar rules apply: 21 days for delayed and 7 days for damaged bags.

Important: Zambezi Airlines assume no liability for loss, damage or delay to money, jewellery, perishables, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artefacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers).

Download Baggage Claim Form

Complete form and email to:
info@flyzambezi.com

Or print out form and Post/Deliver to:

Customer Relations Manager
Zambezi Airlines
Petroda House, 2nd Floor
Great East Road
Rhodes Park
PO BOX 35470
Lusaka
Zambia