Baggage

Zambezi Airlines baggage allowances and excess baggage policy (except code share flights) is as follows:

International services

Economy Class

Adults and Children over 2 years: 32 kg checked; 10 kg hand baggage
Infants under 2 years: 10 kg checked; 5 kg hand baggage

Premier Business Class

Adults and Children over 2 years: 42 kg checked; 10 kg hand baggage
Infants under 2 years: 10 kg checked; 5 kg hand baggage

Excess baggage charged at $4 per kg. Up to 100kg excess baggage is permitted, all subject to availability on aircraft
No one piece of baggage shall exceed 32 kg.

For passengers holding direct (transit time of less than 12 hours) outbound/inbound connections to other carriers, the baggage allowance of connecting carrier shall be honored on Zambezi Airlines flights.  In order to waive any excess baggage charges, passengers must present their printed e-ticket showing connecting flights and baggage allowances to the Zambezi Airlines check-in staff.

Excess Baggage and Unacompanied Baggage

If you would like to send your excess baggage or unaccompanied baggage as cargo on a Zambezi Airlines flight please contact our cargo General Sales Agents, Express Air Services who will make all of the arrangements for you.

IMPORTANT

Checked Luggage - Zambezi Airlines will not accept items not covered in our limit of liability in or as checked baggage and assumes no responsibility or liability for such items, regardless of whether Zambezi Airlines knew or should have known of the presence of such items in checked or transferred baggage. If any such items (camera equipment, jewelry, computers, videos or optical equipment, etc.) are lost, damaged or delayed, you will not be entitled to any reimbursement under our standard baggage liability, or under any declared excess valuation. Do not attempt to check these items. Carry them with you in the passenger cabin (subject to carryon baggage limitations).

Time limit for action: Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

IMPORTANT: You must report any Loss, Damage or Theft relating to your Checked Baggage BEFORE you leave the Customs/Baggage Hall in the airport of arrival.

Connecting to a ‘Low Cost Carrier'? : If you are connecting to an airline such as Kulula or 1Time you will be subject that airlines baggage regulations. Many ‘Low Cost Carriers' now charge per checked bag and have varying rules on cabin baggage- for information visit the airlines web site.

Extra charges may apply if you wish to transport items such as live animals, sports equipment, musical instruments; bicycles; fragile and valuable items. Please contact the travel agent making your booking; the nearest Zambezi Airlines office or e-mail reservations@flyzambezi.com

Carry-on baggage

Passengers are allowed one piece of carry-on baggage of not more than 10 kg and sum of the dimensions of carry-on baggage may not exceed 115 cm (55x45x20cm). In addition, you may take the following items into the cabin: woman's handbag or folder for documents; printed materials for reading during the flight; baby food; umbrella or walking stick; coat or cloak; crutches, if necessary; camera, video camera or laptop.

Baggage Tips

Air travel is easier and less stressful if you plan in advance- here are some tips:

Checked baggage

• Know your baggage allowance and use your bathroom scales to weigh it before you leave for the airport.
• Leave some space for any souvenirs and gifts you might buy on your trip
• Don't pack any valuables or fragile items in your checked baggage.
• Don't pack your passport; visa's or other travel documents because you won't be able to access your baggage after you check-in
• Take cash or a credit card to pay any Excess Baggage charges
• Label your bags with your name and destination address ( never use your home address) and/or your e-mail or mobile phone number
• If there are straps on your baggage please secure them otherwise they could get caught and rip your baggage
• Remove old tags and labels from previous flights.

Airport security

After check you check in, go immediately through security because there may be long queues and flights won't wait for you.

As you approach the security check remove your coat or jacket; take your laptop and liquids out of your hand bag for separate screening and be prepared to remove your shoes and belt if requested.

Your hand baggage will be checked by security staff using x-ray machinery. If you have film material over 1000 ASA or are fitted with a heart pacemaker please inform the security screening staff.

Do not take sharp objects in your hand baggage that will be confiscated at security.

Dangerous Goods

The following articles should never be packed in baggage:

Cigarette lighters

Explosives - fireworks, flares, toy guns, caps and party poppers

Flammable and non-flammable gas - aerosols (over 2kg or 2 litres), camping gas cylinders

Carbon dioxide cylinders for soda siphons, lighter refills, butane gas cylinders, filled aqua lung cylinders, mace

Deeply refrigerated gases - liquid nitrogen

Flammable liquids - paints, thinners, solvents

Cooking oil

Flammable solids - firelighters

Oxidising materials - bleaches

Organic peroxides - resin kits poisons - arsenic, cyanide, weed killer, tear gas

Infectious substances - viruses and bacteria (which would affect humans and animals)

Radioactive materials - instruments containing radioactive source radioisotopes for research

Corrosive materials - acids, alkalis, metallic mercury, thermometers containing mercury, barometers

Magnetised materials, formalin etc.

Weapons

Firearms and ammunition

Firearms and ammunition designed for sporting and hunting purposes shall be carried as checked baggage only in the aircraft holds, which are inaccessible from the cabin when the following conditions are met:

• Firearms must be unloaded and made safe.
• Ammunition with explosive or incendiary projectiles are not accepted.
• Firearms are suitably packed to avoid breakage. Firearms may also be packed in passenger baggage among other items as long as it is well protected against breakage. Hard shell cases are recommended.
• Ammunition must be securely boxed and can also be packed together in the same case with the firearm.
• Maximum allowance for ammunition per passenger is 5 kg (pooling is not allowed). If the passenger travelling a group where more than one passenger carries the allowed amount of ammunition per person, the ammunition must be packed into separate packages each of which must not exceed 5 kg.
• If the firearm/ammunition is not within the normal baggage allowance, normal excess baggage charges apply.

It is advisable to contact the relevant embassy or consulate to confirm the latest regulations of the destination country. The customs regulations of the destination shall be strictly followed.

Sporting equipment

Golfing equipment

Golfing equipment may consist of one golf bag containing golf clubs and a pair of golf shoes. On scheduled flights golfing equipment is transported free of charge within the free baggage allowance. Special rates are available for one set of golfing equipment only.

Valuable Items

We strongly recommend you do not put the following items into your check-in baggage: important documents, cash, fragile, valuable or perishable articles, keys, electronic equipment, samples, medicines, medical documents, passport and other proofs of identity. It is safer to carry them in your hand luggage. Zambezi Airlines accepts no liability for these items transported as registered baggage.

Pets

If you wish to transport a pet in the aircraft cabin or in the hold you must make advance arrangements with Zambezi Airlines.

Pets are not included in the free baggage allowance. When the weight system is applied, the normal excess baggage charge is debited and when the piece system is applied, one excess charge is debited for the pet/pet unit, regardless whether the passenger's free baggage allowance is used or not.

 Updated: 29 January 2010